Welcome to SynchSocials. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By accessing our website (synchesocials.com) or using our services, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our services.
Section 01
Who We Are
SynchSocials provides done-for-you social media management services for home service businesses. We create posts, design custom images, write captions, schedule content, and provide a client portal for review and analytics.
For the purposes of this policy, "we," "us," and "our" refer to SynchSocials. "You" or "client" refers to any individual or business using our services or website.
Section 02
Information We Collect
2.1 Information You Provide Directly
When you sign up for our services, contact us, or interact with our platform, we may collect:
- Name and business name
- Email address and phone number
- Business address and service area
- Payment information (processed securely through Stripe — we do not store card details)
- Social media account credentials or access tokens (required to post on your behalf)
- Business branding materials such as logos and photos you choose to share
- Communications you send us including requests, feedback, and revision notes
2.2 Information Collected Automatically
When you use our website or client portal, we may automatically collect:
- IP address and general location data
- Browser type, device type, and operating system
- Pages visited and time spent on pages
- Referring URLs and exit pages
- Cookies and similar tracking technologies (see Section 6)
2.3 Social Media Platform Data
When you connect your social media accounts, we may receive analytics and performance data provided by those platforms — including reach, engagement, impressions, and follower counts. We use this data solely to provide reporting and improve your content strategy.
Section 03
How We Use Your Information
We use the information we collect for the following purposes:
- To deliver our services — creating, scheduling, and publishing content on your behalf
- To communicate with you about your account, posts pending approval, and service updates
- To process payments securely through our payment partner, Stripe
- To provide analytics and performance reports via your client portal
- To personalize content to your business, trade, and service area
- To respond to support requests and handle revision requests
- To improve and develop our platform, features, and services
- To send service-related emails such as billing notices and account alerts
- To comply with legal obligations
We do not sell your personal information to third parties. We do not use your information for advertising or marketing on behalf of any other business.
Section 04
Sharing Your Information
4.1 Service Providers
We share your information with trusted third-party service providers who assist us in operating our platform and delivering services. These include:
- Stripe — payment processing (subject to Stripe's own Privacy Policy)
- Instagram, Facebook, LinkedIn — for publishing content on your behalf
- Cloud hosting and infrastructure providers
- Analytics tools used to measure platform performance
All service providers are contractually required to protect your information and are prohibited from using it for any purpose other than providing services to us.
4.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you in advance if this occurs and your information becomes subject to a different privacy policy.
Section 05
Social Media Account Access
To post on your behalf, we require access to your social media accounts via official API connections or access tokens. We take the following precautions:
- We only request the minimum permissions necessary to schedule and publish posts
- Access credentials are stored securely and encrypted
- We do not share your social media credentials with any third party
- You can revoke access at any time through your social media account settings or by contacting us
You remain the owner of your social media accounts at all times. Our access is limited strictly to publishing and analytics functions you have authorized.
Section 06
Cookies & Tracking
Our website and client portal use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyze usage patterns to improve our platform
- Understand how visitors interact with our website
You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our client portal. We do not use cookies to serve third-party advertising.
Section 07
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you cancel your subscription:
- Billing and transaction records are retained for a minimum of 7 years as required by applicable financial regulations
- Content we created on your behalf (posts, images, captions) will be retained for 90 days after cancellation and then deleted
- Analytics data may be retained in anonymized, aggregated form indefinitely
- You may request earlier deletion of your data by contacting us (subject to legal retention obligations)
Section 08
Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted to and from our platform
- Encrypted storage for sensitive data including social media access tokens
- Access controls limiting who within our team can access your account data
- Regular security reviews and updates to our systems
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and protect your own account access.
Section 09
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — request that we update or correct inaccurate information
- Deletion — request that we delete your personal information (subject to legal retention obligations)
- Portability — request your data in a portable format
- Objection — object to certain uses of your information
- Withdrawal of consent — withdraw consent for any processing based on consent
To exercise any of these rights, please contact us at the details listed in Section 12. We will respond to all requests within 30 days.
Section 10
Children's Privacy
Our services are intended for use by business owners and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.
Section 11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify active clients via email at least 14 days before changes take effect
- Post a notice in the client portal
Your continued use of our services after any changes take effect constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
Section 12
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us: