FAQ — Synch Socials
25 questions answered

Everything You Want to Know

Every question we get asked before someone signs up — answered honestly. If you don't find what you're looking for, reach out directly.

The Service
What exactly does Synch Socials do?

We're a done-for-you social media service built specifically for home service businesses. We create your posts, design custom images, write captions and hashtags, schedule everything across Instagram, Facebook, and LinkedIn — and give you a simple portal to review and approve every post before it goes live. You don't touch a thing except the approval.

Is this a software tool I manage myself, or do you do the work?

We do the work. This is not a scheduler you log into to post yourself. We create every post, design every image, write every caption, and schedule everything automatically. The only thing you do is log into your portal once a month to review and approve — which takes less than 5 minutes for most clients.

What kinds of businesses do you work with?

We specialize in home service businesses — plumbing, HVAC, electrical, cleaning, roofing, landscaping, pest control, garage door, and appliance repair. Our content is built specifically for trades that serve local residential and commercial customers. If your business fits that description, we're built for you.

Which social platforms do you post to?

We post to Instagram, Facebook, and LinkedIn — included on every plan. Posts are scheduled and published automatically across all three platforms. You don't need to log into any of them yourself.

What does Synch Socials replace?

Three things most businesses are either paying for or can't afford: a social media manager ($3,000–$5,000/mo), a content writer ($500–$2,000/mo), and CRM software ($50–$300/mo). We replace all three for one flat monthly fee between $199 and $399 depending on your plan.

Content & Posts
Do you create the posts or do I have to give you content?

We create everything — written content, custom designed images, and hashtags. During onboarding we ask a few questions about your business, your trade, your service area, and your brand. After that we handle all content creation every month. You don't need to write anything, design anything, or supply photos.

Are custom images really included on every post?

Yes — every single post includes a professionally designed custom image. Not stock photos. Not recycled graphics. Images created specifically for your business and your trade, on every post, across all plans including Essential. No upgrades required.

Will the content actually sound like my business?

Yes — that's the whole point of onboarding. Before we create anything we learn your business: your trade, your tone, your service area, and what makes you different. After the first month, most clients tell us the posts sound exactly like them. If something ever sounds off, you can request a change in the portal before it goes live.

What types of posts do you create?

We create a mix of content types to keep your page active and engaging — promotional and offer posts, before and after job showcases, tips and educational content, seasonal content, local community posts, and service spotlight posts. The mix is tailored to your trade and what performs best on each platform.

What if I want to add my own photos or specific posts?

You can send us photos or job-specific content at any time through the portal or by reaching out to your account team. We'll incorporate them into your content calendar. On the Max plan you also get a dedicated account manager to handle these requests quickly.

Portal & CRM
What is the client portal?

It's your dashboard — a simple login where you can see every scheduled post before it goes live, approve them, request changes, and track how your social media is performing. Most clients spend under 5 minutes a month in it. No complicated software, no learning curve.

What does the CRM include?

The CRM is included on every plan at no extra cost. It includes: a social media planner, team and client management, role management so you can control who sees what, a post approval system, customizable report templates, a Looker Studio connector for advanced dashboards, and a full API with Zapier, Make, and MCP integrations.

Is the CRM an add-on or genuinely included?

Genuinely included — no extra subscription, no add-on fee. The full CRM with all features listed above is part of every plan, including Essential at $199/mo. There is no separate CRM tier or upgrade required.

What if I don't like a post before it goes live?

That's exactly what the approval system is for. Nothing gets published without your sign-off. If a caption feels off, an image doesn't look right, or you want to change the wording — request an edit in the portal and we'll revise it before publishing. We revise until it's right.

Pricing & Billing
What are the prices?

Essential is $199/mo (8 posts), Pro is $249/mo (20 posts), and Max is $399/mo (30+ posts with a dedicated account manager). All plans include custom images, captions, auto-scheduling, the review portal, and the full CRM. Save 20% on any plan with annual billing. See the full pricing page for a complete breakdown.

How does the 20% annual discount work?

Choose annual billing at checkout and your monthly rate drops 20% — Essential goes to $159/mo, Pro to $199/mo, Max to $319/mo. You're billed once upfront for the full year. No contracts beyond that, and no penalties if you need to cancel before the year ends.

Is there a contract?

No contracts on any plan. Monthly billing is month-to-month — cancel before your next billing date and you won't be charged again. Annual billing is paid once for the year but there are no fees or penalties if you stop early.

How is payment handled?

All payments are processed securely through Stripe. We accept all major credit and debit cards. You'll receive a receipt after every payment and can manage your billing details through the portal at any time.

Can I change plans after signing up?

Yes, anytime. Upgrade and the change takes effect immediately with a prorated charge for the difference. Downgrade and the change takes effect at your next billing date. No hoops to jump through.

Getting Started
How quickly does everything start after I subscribe?

We reach out within one business day of your subscription to begin onboarding. Most businesses are fully onboarded and have their first content calendar ready to review inside the first week. First posts typically go live within 7–10 days of signing up.

What does onboarding involve?

A short call or form where we get to know your business — your trade, your service area, your typical customers, your brand tone, and any specific things you want highlighted. We also connect your social accounts so we can start scheduling. It takes 20–30 minutes and you don't need to prepare anything in advance.

Do I need to set anything up myself?

No technical setup required on your end. We handle connecting your accounts, setting up your portal, and building your first content calendar. You just need to have active accounts on Instagram, Facebook, and LinkedIn — if you don't have them yet, we can walk you through creating them during onboarding.

What exactly does Synch Socials do?

We're a done-for-you social media service built specifically for home service businesses. We create your posts, design custom images, write captions and hashtags, schedule everything across Instagram, Facebook, and LinkedIn — and give you a simple portal to review and approve every post before it goes live.

Is this a software tool I manage myself, or do you do the work?

We do the work. This is not a scheduler you log into to post yourself. We create every post, design every image, write every caption, and schedule everything automatically. You approve in the portal once a month — under 5 minutes for most clients.

What kinds of businesses do you work with?

We specialize in home service businesses — plumbing, HVAC, electrical, cleaning, roofing, landscaping, pest control, garage door, and appliance repair.

Which platforms do you post to?

Instagram, Facebook, and LinkedIn — included on every plan. Posts are scheduled and published automatically across all three. You don't need to log into any of them.

What does Synch Socials replace?

A social media manager ($3,000–$5,000/mo), a content writer ($500–$2,000/mo), and CRM software ($50–$300/mo) — replaced by one flat monthly fee of $199–$399.

Do you create the posts or do I have to give you content?

We create everything. Written posts, custom designed images, captions, and hashtags — all from scratch, every month. You don't need to write anything, design anything, or supply photos.

Are custom images really included on every post?

Yes — on every post, across all plans including Essential. Not stock photos. Custom images designed specifically for your business on every single post.

Will the content actually sound like my business?

Yes. Onboarding is how we make sure of that. We learn your trade, tone, and area before creating a single post. If something ever sounds off, you can request a change in the portal before it goes live.

What types of posts do you create?

A mix of promotional offers, before and after showcases, tips and educational posts, seasonal content, local community posts, and service spotlights — tailored to your trade and what performs best on each platform.

What if I want to add my own photos or specific posts?

Send them through the portal or to your account team anytime. We'll incorporate them into the content calendar. Max plan clients have a dedicated account manager to handle this quickly.

What is the client portal?

Your dashboard where you can see every scheduled post before it goes live, approve them, request edits, and track performance. Most clients spend under 5 minutes a month in it.

What does the CRM include?

Social media planner, team and client management, role management, post approval system, customizable report templates, Looker Studio connector, and API with Zapier, Make, and MCP integrations. All included on every plan.

Is the CRM an add-on or genuinely included?

Genuinely included. Full CRM features on every plan including Essential. No extra subscription, no upgrade required.

What if I don't like a post before it goes live?

Request an edit in the portal. Nothing is published without your approval. We revise until it's right before anything goes live.

What are the prices?

Essential $199/mo (8 posts), Pro $249/mo (20 posts), Max $399/mo (30+ posts + dedicated account manager). All plans include custom images, captions, scheduling, portal, and full CRM. Save 20% with annual billing. Full pricing page →

How does the 20% annual discount work?

Choose annual at checkout — Essential drops to $159/mo, Pro to $199/mo, Max to $319/mo. Billed once upfront for the full year. No penalties if you cancel before the year ends.

Is there a contract?

No contracts. Monthly is month-to-month, cancel anytime. Annual is paid upfront but has no lock-in penalties.

How is payment handled?

Securely through Stripe. All major cards accepted. Receipts sent after every payment, billing managed inside your portal.

Can I change plans after signing up?

Yes. Upgrade immediately (prorated charge for the difference) or downgrade at next billing date. No restrictions.

How quickly does everything start after I subscribe?

We reach out within one business day. Most businesses are onboarded and have their first content calendar ready to review within the first week. First posts typically go live within 7–10 days.

What does onboarding involve?

A short call or form — 20–30 minutes — where we learn your business, trade, service area, and brand. We connect your social accounts and set up your portal. You don't need to prepare anything in advance.

Do I need to set anything up myself?

No. We handle connecting accounts, setting up your portal, and building your first content calendar. You just need active accounts on Instagram, Facebook, and LinkedIn — we can help you create them if needed.

Still have a question?

Can't find what you're looking for? Reach out directly — we'll get back to you the same day.

Ready?

No More Questions.
Just Results.

Subscribe today, get onboarded in 24 hours, and have your first month of posts ready to approve before the week is out. We handle everything after that.

Custom images included  ·  Full CRM included  ·  Cancel anytime